MIG FREQUENTLY ASKED QUESTIONS
DO YOU HAVE AN ORDER MINIMUM?
There is NO order minimum for our Curated Collection or our Personalized Gifts.
Our order minimum for our Custom Gift Design Service varies depending on the type of gift you are ordering. Email us at email@example.com or fill out our Custom Gift Design Inquiry form here for more information.
HOW MUCH NOTICE IS NEEDED FOR ORDERS?
The majority of our Curated Collection and our Gifts Collection ships in 1-3 business days. A few of the items in our Curated Collection are made-to-order and may take closer to 4-6 days to ship. See the product description for each item for more information on each product's fulfillment timeline.
On rare occasions, fulfillment timelines may be slightly delayed. If this happens, we will immediately email you with an updated estimated ship date.
DO YOU DELIVER?
We deliver to the greater Knoxville, TN area including Sweetwater, Loudon, Oak Ridge, Maryville,
HOW LONG WILL IT TAKE FOR MY GIFT TO SHIP?
Most of our gifts ship within 2-4 business days. A few of our gifts are made-to-order and take just a bit longer to produce, typically 4-6 business days. Each product listing should state the standard shipping estimate for the listed product. Production times may increase during the holiday season (November-December) to 5-7 business days.
MY GIFT CONTAINS CHOCOLATE, WHAT IF IT MELTS?
We do not guarantee that melting will not occur and we are unable to issue refunds for melting upon delivery of shipped gifts. Melting is NOT an issue for hand delivered gifts to the greater Knoxville, TN area.
If your gift contains chocolate, you may substitute the chocolate for Salt Water Taffy. Contact us at firstname.lastname@example.org for further inquiries.
CAN I BUY MULTIPLES OF THE SAME GIFT AND SEND THEM TO DIFFERENT RECIPIENTS?
Most Definitely! Just include a note in your cart at checkout and send us an email at email@example.com with your order number and the different shipping addresses/recipients.
If you wish to order multiple gifts of different types with multiple recipients, we recommend placing an individual order for each recipient or you can email us at firstname.lastname@example.org for more assistance.
I NEED TO PLACE A LARGE ORDER. CAN YOU HELP?
WHAT DOES MADE-TO-ORDER MEAN?
I MADE A SPELLING MISTAKE ON MY GIFT PERSONALIZATION. HOW DO I FIX IT?
WHAT IS YOUR RETURN POLICY?
We take great care in creating, assembling, and packaging your gifts. Due to the handmade and made-to-order nature of a majority of our products, we do not accept returns at this time, unless the item has arrived damaged or has a defect.
Should you have a problem with your order, please email us at email@example.com and we will work to make it right. If there is damage to a product, please submit photos with your request as this will help us to process your request in a timely manner.
DO YOU CHARGE SALES TAX?