FREQUENTLY ASKED QUESTIONS
DO YOU HAVE AN ORDER MINIMUM?
There is NO order minimum for our Curated Collection or our Personalized Gifts.
Our order minimum for our Custom Gift Design Service varies depending on the type of gift you are ordering. Email us at firstname.lastname@example.org or fill out our Custom Gift Design Inquiry form here for more information.
HOW MUCH NOTICE IS NEEDED FOR CUSTOM GIFT DESIGN ORDERS?
Custom gift design orders typically take 4-6 weeks to complete from inquiry to production to delivery. We recommend contacting us as early as possible for custom requests.
Don’t have at least 4 weeks? Submit an inquiry anyway as we can occasionally accommodate rush custom design requests. Email us at email@example.com or fill out our Custom Gift Design Inquiry form here for more information.
HOW LONG WILL IT TAKE FOR MY GIFT TO SHIP?
Most of our gifts ship within 2-4 business days. A few of our gifts are made-to-order and take just a bit longer to produce, typically 4-6 business days. Each product listing should state the standard shipping estimate for the listed product. Production times may increase during the holiday season (November-December) to 5-7 business days.On rare occasions, fulfillment timelines may be slightly delayed. If this happens, we will immediately email you with an updated estimated ship date.
MY GIFT CONTAINS CHOCOLATE, WHAT IF IT MELTS?
We do not guarantee that melting will not occur and we are unable to issue refunds for melting upon delivery of shipped gifts. Melting is NOT an issue for hand delivered gifts to the greater Knoxville, TN area.
If your gift contains chocolate, a chocolate substitution may be available. Contact us at firstname.lastname@example.org for substitution availability as substitutions tend to vary seasonally.
CAN I BUY MULTIPLES OF THE SAME GIFT AND SEND THEM TO DIFFERENT RECIPIENTS?
Most Definitely! Just include a note in your cart at checkout and send us an email at email@example.com with your order number and the different shipping addresses/recipients.
If you wish to order multiple gifts of different types with multiple recipients, we recommend placing an individual order for each recipient or you can email us at firstname.lastname@example.org for more assistance.
I NEED TO PLACE A LARGE ORDER. CAN YOU HELP?
Absolutely! You can call us at (423) 281-2938 Monday thru Friday 10 am - 5 pm Eastern time or email us at email@example.com for assistance.
WHAT IS YOUR RETURN POLICY?
We take great care in creating, assembling, and packaging your gifts. Due to the handmade and made-to-order nature of a majority of our products, we do not accept returns at this time, unless the item has arrived damaged or has a defect.
Should you have a problem with your order, please email us at firstname.lastname@example.org and we will work to make it right. If there is damage to a product, please submit photos with your request as this will help us to process your request in a timely manner.